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DRONEHQ ADMIN - OWNER ONLY
Support Sessions
Prepare secure, audited, time-limited support access with clear administrator, customer, session, expiration, and audit history records.
Support session management overview
This owner workspace will manage controlled support access for customer troubleshooting. No live cross-organization access or privileged mutation workflow is connected in this phase.
Support Sessions foundation is ready.
Awaiting API
The route, navigation, owner access guard, shared shell, Crawler, tabs, and audit-ready layout are connected.
| Review Area | Purpose | Current State | Next Connection |
|---|---|---|---|
| Requests | Customer, reason, ticket, requested scope, and requester identity | Awaiting API | Support request workflow |
| Active Sessions | Time-limited access state, expiration, owner termination, and current scope | Planned | Session authorization service |
| Expired | Completed sessions, expiration reason, duration, and final status | Planned | Session history records |
| Audit Log | Who requested access, who approved it, what was accessed, and when it ended | Planned | Privileged audit events |
| Settings | Default duration, approval policy, customer notification, and owner alerts | Planned | Support policy configuration |
| Requested | Organization | Customer Contact | DroneHQ Admin | Reason | Ticket | Requested Scope | Status | Next Action |
|---|---|---|---|---|---|---|---|---|
| Support access requests will appear here after the support request API is connected. | ||||||||
| Organization | DroneHQ Admin | Customer Approved By | Started | Expires | Scope | Status | Owner Action |
|---|---|---|---|---|---|---|---|
| Active support sessions will appear here only after the session authorization service is connected. | |||||||
| Organization | DroneHQ Admin | Started | Ended | Duration | End Reason | Ticket | Audit Status |
|---|---|---|---|---|---|---|---|
| Expired support sessions will appear here after support session history is connected. | |||||||
| Time | Session | Organization | Actor | Event | Result | Detail |
|---|---|---|---|---|---|---|
| Support session audit events will appear here after privileged audit logging is connected. | ||||||
| Policy | Recommended Default | Current State | Notes |
|---|---|---|---|
| Default session duration | Time-limited support access | Planned | Exact duration should be configurable before production. |
| Access mode | Read-only by default | Planned | Privileged mutation should require explicit approval and audit logging. |
| Customer notification | Required | Planned | Support access should be visible to the affected organization. |
| Owner termination | Required | Planned | DroneHQ owner should be able to terminate an active session. |
| Audit history | Required | Awaiting API | Every request, approval, access event, expiration, and termination should be logged. |
This owner workspace does not grant live support access yet. Support session records,
approval actions, expiration controls, and audit events will appear only after the secure
support-session API is connected.